PRIVACY POLICY
At Radiant Strength, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.
1. Who We Are
Radiant Strength is an online health and fitness coaching business providing personalised coaching, training programs, Pilates services, educational resources and related content.
If you have any questions about this Privacy Policy, you can contact us via the contact form on this website or by email at rachel@radiantstrength.com.au
2. What Information We Collect
We may collect personal information including:
Your name
Email address
Phone number
Billing information (processed securely through third-party payment providers)
Information you provide when completing enquiry forms
Health and fitness information you choose to share for coaching purposes
Progress photos, measurements or assessment information (if you choose to provide them)
Website usage information collected through cookies and analytics
Providing health information is entirely voluntary but may be necessary for us to deliver personalised coaching safely.
3. How We Use Your Information
We use your information to:
Respond to your enquiries
Deliver coaching and personalised programs
Process payments
Communicate with you about your coaching or purchases
Send newsletters or marketing emails (only if you have opted in)
Improve our website, services and client experience
Meet our legal obligations
4. Marketing Communications
If you subscribe to our mailing list, we may send you emails about new services, resources, promotions or updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.
We may use services such as Google Analytics to collect anonymous information including pages visited, time spent on the website and general device information.
You can disable cookies through your browser settings if you prefer.
6. Third-Party Services
To provide our services, we use trusted third-party providers who process or store some of your personal information on our behalf. These include:
Stripe – to securely process payments. Radiant Strength does not store your full payment card details. Payments are processed in accordance with Stripe's privacy and security practices.
Fitsly – to deliver coaching services, including your training programs, habit tracking, progress updates, messaging and other coaching-related information. Information you provide within the Fitsly app is subject to Fitsly's privacy and security measures.
Email marketing, website hosting and analytics providers that help us operate and improve our business.
We only share the information necessary for these providers to perform their services and require them to handle your information securely.
7. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
While we strive to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.
8. Accessing or Updating Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
Please contact us if you would like to make a request.
9. Disclosure of Information
We do not sell or rent your personal information.
We may disclose your information:
When required by law
To trusted service providers who assist us in operating our business
With your consent
10. Children's Privacy
Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children without parental or guardian consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
12. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Radiant Strength
Email: rachel@radiantstrength.com.au