Terms and Conditions

1. Service Overview

Radiant Strength provides customised fitness and wellness programs delivered via face to face coaching sessions and an online platform. These programs are tailored to your individual needs and goals that might include workout plans, recommended nutritional advice, and lifestyle guidance.

2. Payment

  • For online clients, payment is required upfront before coaching services begin, unless subscription based.

  • If you are on a recurring payment plan (e.g. monthly), it is your responsibility to cancel or pause before the next billing cycle.

3. Cancellations

  • Clients must provide at least 24 hours' notice if they need to cancel or reschedule their appointment. Cancellations made with at least 24 hours' notice will not incur any charges.

  • Cancellations made within 24 hours of the scheduled appointment time will be subject to the full session fee, unless rescheduled to a later date.

  • If you (the client) experience an emergency that prevents you from attending your session, please contact us as soon as possible. Exceptions to this policy may be made at the discretion of Radiant Strength.

4. Commitment and Expectations

  • Your results are a reflection of your consistency an effort. You (the client) understand that you must maintain a level of self-accountability and that your results will be fully based on your effort and compliance, not from Radiant Strength.

  • Clients are expected to communicate openly, respectfully and raise any concerns as they arise.

5. Health and Safety

  • By participating with Radiant Strength, you confirm that you are medically fit to exercise and have disclosed any relevant health conditions or injuries.

  • In-person clients will be expected to complete a pre-exercise screening form. You understand that participating in any activity or service provided by Radiant Strength involves certain risks and accept full responsibility for your safety and wellbeing.

  • You agree to release Radiant Strength from liability for any loss, damage or injury that may occur while receiving the services.

6. Confidentiality and Privacy

  • All personal information shared will be kept confidential and used solely for the purpose of coaching.

  • Your data will never be shared with third parties without your consent.

7. Cancellation and Termination

  • You must give a 2 weeks notice for cancellation to take effect. Any payments due within this 2 weeks notice period must be settled in full. Exceptions may apply in cases of significant medical or personal emergencies, subject to Radiant Strength’s discretion.

  • Radiant Strength reserves the right to terminate coaching at any time if a client is not a good fit, is disrespectful, or breaches the terms. Any remaining sessions may be forfeited.

By purchasing and participating in Radiant Strength’s coaching services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

For questions or concerns, please contact rachel@radiantstrength.com.au.